HomCo Lumber & Hardware

I am compelled to share my experience from last week. I called HomCo to see if they did any small engine work and they said yes. I dropped off my snowblower for HomCo's technicians to diagnose starting issues. The next day they said it was fixed and good to go and that they would deliver it to me. (20 miles away) Their driver arrived right on time, started it up and rolled it into my shed. When I stated I would pay him by check or even cash. He said "Sir there is no charge" I was dumbfounded and asked again and again he said "No Charge". This is genuine "Old School Customer Service". It still exists...and it is here at HomCo in Flagstaff, Arizona. I have cramps on my face cause I'm still smiling. Thanks guys. Unbelievable! Wow!

The product I needed was priced at double what Home Depot charges. The employee didn’t believe I had bought the same item for half the price at HD and said he would price-match it if I brought in the receipt. I went to my car, got the receipt, and brought it back — but he didn’t even look at it. He just told me he wouldn’t match the price because it was “below his cost.” He wouldn’t tell me what his actual cost was or how much of a discount he could offer. Instead, he told me to go back to Home Depot. I’ve always enjoyed shopping here and have spent a lot of money over the years, even though HD is cheaper and has a better return policy. But today I definitely wasn’t treated like a valued customer.

So far things are looking fairly poor. Sunday morning: Left my new stihl saw with the certified stihl saw shop they have there at homco because the thing quit on me after 2.5 months. I felt confident they could handle the repair because there were at least 4 employees busy at work behind the counter. I was told it would be a day or two until they could get to it. Monday morning: That is why I was so surprised to recieve a phone call after only 24 hours from a very attentive employee named Sam. She was updating my warranty info and had a number of questions for me. I provided answers and was told they would be diving into diagnose my saw next. I couldnt have been happier, employees working to earn the money I pay them. Dare I say maybe even making the extra effort to go above and beyond and help with my warranty. Oddly I waited but never received a call back all day long and again the next day. Tuesday: I called concerned that they didnt have any answers after 2 full days of hard work. Spoke with my gal Sam who explained that actually despite what she previously told me nothing had been done with my saw. You see the "tech" left early and then didnt come in the next day either. Appearantly all of those earnest employees working behind the counter were just acting and Sam just answers phones and tells tall tales to customers. The one thing that none of them do is know how to fix a saw. Guess it's just where the cool kids like to hang out, lucky me! From the best I can tell their wasn't a mechanic there Sunday, Monday, Tuesday, and we will have to see about Wednesday. So assuming my saw is not the first in line I will be lucky if a mechanic even touches my saw for an entire week. I say 1 week, she says 1 day, what's the difference? Lets not split hairs, lol! So we will see how this pans out but so far I am dissapointed and the future looks grim.