Highway Urgency Response Team, LLC - Roadside Assistance Flat tire Change & Dead Battery Jumpstart

I unfortunately would give 0 stars if I could. Very hospitable and straight to the point but no service rendered. I was able to speak with someone who took my tire measurements, recorded my location, and offered a quote. After letting me know he was on his way I didn’t receive any communication. I am left stranded on the side of the road and would have to go with another service provider. Very unprofessional!! UPDATE: In response to the company, notice how they’re not speaking on their lack of communication and professionalism. Only market rates for a tire price they agreed on. A price was set, I countered, and they accepted. I thought I would pay $150 for a 245/45/20 tire because that is what was discussed during the initial consultation call. As stated, I was also told that they were “on their way” after receiving the location. This was a lie and they became unresponsive. I was then contacted by another technician who as you can see from the screenshot was unprepared. I think the main problem was that instead of agreeing to the stated price and claiming to be in route they should have declined my business. Instead, they responded to my review quicker than my request for an eta. Also, I had to block their “business” line because they continued to text me after seeing my negative review, please see below. VERY UNPROFESSIONAL almost like an invasion of privacy. Either way my tire was promptly fixed by a more reputable and reliant company. Again 0 stars never again! A review from your reality.