H&H Drain cleaning& Residential and commercial maintenance

Update: pissed off customer! lying to customers isn’t expectable. You did not jet our lines. If you jetted our lines, I wouldn’t be on here wasting our time. Only thing we dug up “by hand” was the door to septic and Dbox. Didn’t break the law and surely did not need to call the health department for that… They went 6 feet in and hit our D/box elbow,That was exactly 6 feet from the tank. We Jetted our lines 40 feet in with the 50 foot line going through massive clogs took us 3 1/2 hours. First pipe, first clog 1ft in from Dbox. Thank you Walmart and Amazon for all the products. 1970s design and has been updated according to the newer pvc pipes. If I listened to you guys, I would’ve wasted time and money for something I didn’t even need. This company as just interested in our money, not helping our family out in the time of need. We did not need a new drain Feild, pipes were not crushed. Didn’t need to dig up the yard. Would appreciate a refund! Robbed and kicked in the gut is how we feel. $1550 later…. Called to have my septic pipes jetted. Has to be pumped due to being full to access the outlet pipe to jet. Was told 850-1400$. I would never pay this but I was desperate. The sewage was backing into our tubs and I have 2 toddlers and an infant. I can’t deal with this bio hazard. So, he said they would be out the following day with 30 min window and did as such, very prompt! I told the guy assisting exactly where both openings are to the tank and they are 1ft-1.5 down. I know because I covered the hole and laid seed down 6m prior. They were digging all over the place. I had to go in the house to attend to my kids, so I couldn’t supervise the job the whole time. I get a knock on my kitchen door I heard him say they will be back. I said ok, didn’t ask why my kids were being loud so,fine no rush. They came back with a freaking excavator to save his back he said. The opening is literally not even 2 ft down and about a 24x24 slab cover. I Told him several times where it was! We’ve had this tank pumped 3 times by 2 different companies 2 inspections passed in the 2 years living here and this will make 4th and never needed heavy equipment to access. Hell we’ve dug it up a few times ourselves,so I know. My yard is tore all to hell from digging everywhere except the right spot. Didn’t bother to tell me the up-charge for that I would have never agreed to. I promise you I would’ve dug it for them! Once the pipe was exposed to jet. They proceeded to do so and found out in less than 5 minutes and 6ft down w/changing the head on it that “it can’t be done, the pipe is crushed, I’ll need a new drain Feild and to contact the health department and they’ll come back out to do an estimate for that”. Umm how do you not know it may just need a simple repair to the outlet pipe which I will be doing myself and next day I did, my distribution box is clogged. I’ve flipped 2 homes, do a majority of the work myself, I’m not ignorant. Someone else would just installed a whole new system first. Didn’t bother to tell me about maybe needing a repair. So, after a tore up yard larger than the tank it’s self with an excavator, pumping the tank ,I don’t even know if it was fully pumped. Unsuccessful jetting for less than 5min. And my toilets still aren’t flushing and gurgling pipes cost me $1550. It can take 1-several hrs maybe to jet the pipes depending on the system and severity. Not a 5 min attempt. This is not a service being done. This is disputable. Last time I had a pump and no torn-up yard $250! I was beyond devastated. I couldn’t freaking believe it. 20yrs in retail management and customer service in the building industry, I knew in my heart this was so beyond wrong. Called my husband at work after they left and told him I felt like we got scammed. Family of 5 on one income. We were desperate to get this tank resolved and didn’t. Paid for a job that wasn’t able to be completed. We are so disappointed with this company. I hate leaving this review, but we are dumbfounded by this and hope someone else will think twice.