Hertel Hardware & Plumbing Co

Had Hertel Hardware and Plumbing come out to look at my girlfriends AC system. Her air conditioner stopped working, during the hottest few days that we've had so far this year.. Been using Hertel Hardware and Plumbing for over 30 years. Their quick response time, the quality of their work is unmatched.. Family owned businesses are the only way to go.. Reputation is what family business relies on, and it shows in the work ethic, and the professional people they hire.. Her AC unit was a simple fix, Victor, their service tech performed a couple of tests, and within minutes figured out that the batteries in the thermostat needed to be changed. Just like that it was running.. Think of what one of the big companies would of done in that situation??? They would of tried to upsell her. Hertel Hardware and Plumbing, Victor, Thank You

Thank you, Hertel Hardware and THANK YOU to your service man, Victor, for a quick simple fix of my AC on the first hot days of summer. As I embarrassingly overlooked checking the batteries in my thermostat, Victor displayed the HONEST integrity of your company and never once tried to make this into a bigger issue to charge me for services not needed. As I apologized for my ignorance, Victor never once laughed or joked at my mistake (I did enough of that). Just one more reason to “shop local” and never underestimate family owned businesses.

In calculating the necessary BTUs required for an AC unit of my living room, I tried to explain that I have a foyer entrance to my living room and Angie would not listen to me. She told me that the foyer doesn't count as part of my living room. I tried to explain that it's not really my foyer because it isn't closed off of my living room. She kept cutting me off and I offered to send her pictures but she did not want me to. I feel that she was treating me disrespectfully because the heap program is supplying the AC unit and I am not considered a real customer to her.