Henry Smith Plumbing, Heating & Cooling

The service man talked about the maintenance contact but didn’t do anything but clean the igniter (just a few minutes) but charged I guess for telling us how everything was wrong on the furnace including the installation. Last year the service man did the same thing and charged service call $85.00 plus one hour labor. Total $135.00. This guy charged the $85.00 for service call plus for a total of $284.50. I didn’t want to pay him to talk. What a rip off, we had used this company for many years but NEVER again!!!! To make it worse I think this guy was the owner. Not a very bad good way to run the business. Lost our business and anyone we can tell to not call them for service.

I can't say enough about how great the technician was that came to fix our tankless water heater. We had only been in our new house about 2 months when the problems escalated with the water heater. The technician spent almost 4 hours working on it. He had never seen a problem like what he found: dead stinkbugs throughout the entire unit! He then went up into the attic and found that the exhaust piping had been installed incorrectly (straight instead of at an angle) and made the necessary changes. I was expecting an outrageous bill and was shocked by the amount. When I told him I was surprised at the charge, he said he had never seen a problem like what he found at our house , so it took him longer to make everything right. And he felt it wasn't our fault that he had to take so long; therefore, he charged the normal service call. My husband and I were so impressed that we called the company the next day to let them know that would have all of our future heating and plumbing business. What a great way to do business!