Chuck Molloy
On 10/19/25 a Dunkin’s representative showed up at my house a couple hours late to allegedly do a heating tune up of our furnace to ensure we were ready for the winter. This representative was wearing street clothes in his personal vehicle without any tools or anything on him that identified him as an employee. He was in our home for seven minutes, of which he was on his phone for about five minutes. My wife heard him spraying something for a minute or so. Then, after finishing his phone call he left after verifying we still had heat by checking a vent. Unlike other companies he did not do an invoice and we never got a copy. I called American Home Shield (they contracted Dunkin’s) and let them know our furnace had not been tuned, but they said Dunkin’s had already been paid my $100 and after supposedly contacting Dunkin’s said their was nothing they could do for me. Then I wrote a review of my exact experience after being sent one. I called the spray dust remover spray in the review because that’s what I thought it was. After that I called Dunkin’s and spoke with a man named Kevin (I believe he’s the owner) who didn’t appreciate my review. He said the minute or so of “special” spray his company uses on furnaces does everything that’s necessary to tune them up. I explained to him that I’d worked for a heating and plumbing company for several years in customer service and knew better. Kevin asked what I wanted, and I said I wanted someone to come out and do a real tuning. However, Kevin said that he doesn’t help people like me and asked what else he could do. I finally asked for a refund of my $100 which he said he would send me. I verified my address with him to make sure it went to the right place. As of 2/6 I haven’t received that refund. Currently, I’m contesting the charges with my credit card company. For those of you who want to know what a real heating tune up is just google, “What is a heating system tune up?” and you will understand why I’m so disappointed with the service I received from Dunkin’s. Below is what I copied and pasted from Google: A heating system tune-up is a, usually annual, professional maintenance service designed to clean, inspect, and adjust components in a furnace, boiler, or heat pump to ensure safe, efficient, and reliable operation. It involves tasks like replacing air filters, checking electrical connections, cleaning burners, and inspecting heat exchangers. Key Aspects of a Heating Tune-Up: Cleaning & Inspection: Technicians remove debris from the blower motor and fan blades, inspect for leaks, check vents and flues, and clean the flame sensor. Safety Checks: A crucial part is checking the heat exchanger for cracks, testing safety controls, and ensuring there are no gas leaks or carbon monoxide issues. Performance Optimization: The system is adjusted to run at peak efficiency, which can include checking gas pressure, calibrating the thermostat, and lubricating moving parts. Cost & Timing: A tune-up typically costs between $100–$300, and it is best to schedule this in late summer or early fall before the heating season begins. Benefits: Prevents Breakdowns: Identifies potential issues before they cause a complete system failure. Improves Efficiency: Clean, well-adjusted systems use less energy, lowering utility bills. Extends Equipment Life: Regular maintenance reduces wear and tear, helping the system last longer.
