Guaranteed Appliances and Repair - Asheville

I’ve used Guaranteed Appliance both personally and professionally for years. I manage six rental properties in Asheville—each rented by the room—so appliances get a lot of wear and tear. Guaranteed was always my go-to. Even when issues came up, they made it right. That track record is what made me trust them with my own home appliances. Unfortunately, that trust was broken. I bought a washing machine from them, and when it arrived, it was dirty and already showing rust. My wife cleaned it up, and we hoped it would work fine. After about a month, the spin cycle stopped working. We went on a month-long trip and I contacted Guaranteed when we r... Read full review

very nice Employees. purchased a stove and they put it in the truck for me. less than 10 minutes

I ordered a part for my washer and was told I'd receive a call once it arrived. No one ever called. Since the store is within walking distance from my house, I stopped by to check on the ETA. No one could tell me what happened, but they said they reordered the part. Again, no one called. I had to follow up myself, and once again, no one had any idea what was going on. I finally told them to forget it. Both times I went in, there were 5–6 employees just standing around, yawning, staring at their phones, and talking about how bored they were. The lack of interest was obvious the moment I walked in. It’s hard to expect good service when the staf... Read full review