Goldwing Appliance Repair

RUN from Goldwing! If you’re reading this because you have a warranty and Goldwing you’re probably think man there’s a lot of bad reviews. I’ll try to keep it short- first phone call in August 2023- just now on Jan 31st 2024 I got my fridge replaced. 2 different Goldwing techs, 5 total visits and LOTS of phone calls that a part was “on back order” “we ordered the wrong part” “oh sorry the first tech was wrong”. The last day when Frank was here 1/30- he said he had to get gas for a tool and my food was left out for hours, when he left he left behind a stack of other clients invoices (with their contact info) and his work laptop. He also damaged a cabinet drawer and left trash in my driveway. He told me I’d hear from his manager Shawn/Sean but a week later still no call. Shame on this company for being so awful.

Worst repair and warranty service ever. we filed our claim in February of this year and at the beginning of December Spencer's finally just gave us a credit to get a new washer. The office has horrible customer Service. The repair person did not show up Three times and a forth time went to the wrong address. They supposedly ordered parts and call to come out when the part was there and then call back to reschedule because the parts were not there all of the sudden . The manager never returned calls or addressed any concerns. when purchasing our new washer we did not buy the extended warranty because I never want the stress of dealing with Goldwing ever again!

If I could leave zero stars I would. Did not use this company the second time by choice as it was a warranty issue. First time was also warranty issue. Bought our appliances from Spencer’s and the first month our washer broke, two months out dryer broke. It took goldwing 9 months to finish the repair on the washer, shorter on dryer. Then back in January our 1 year old microwave breaks, the warranty makes us use this company. They came out in February to diagnose 3 weeks after the call. They’re there for 10 min and left. Never heard back from them. We called to get and update and was told they would call back. 2 weeks later we call again. Same story, 3 weeks later we call again. This time they tell us parts will be here on April 21. Never heard so call again today. 4/25 and they are completely rude to my wife and tell her the parts won’t be here until 5-22. Really? 4 months to get parts? Not to mention they are guessing at what’s wrong. Absolutely the worst. If this is the only thing Spencer’s offers, I will never purchase there again! Update: 8/14 Still not repaired.. still same run around.. call twice a week and keep getting told they are waiting on parts. Unbelievable!! DO NOT BOTHER!