Glass Doctor of Monroe, LA

I called Glass Doctor of Monroe, LA about replacing the windshield on my Kenworth T680. The lady who answered (forgive me for not catching your name—you deserve a plaque) was so helpful, attentive, and genuinely caring about my situation that I seriously considered risking a two-day delay on my delivery just to get the repair done there and meet her in person. Her professionalism, empathy, and attention to detail were so refreshing that it felt like I was talking to someone from a time before “customer service” became a lost art. She didn’t just answer the phone—she owned the moment. To the management: this is the kind of person who makes a business unforgettable. Recognize her, reward her, and whatever you do, don’t let the world’s growing supply of mediocre customer service ever touch your shop. If this is the level of care over the phone, I can only imagine how good they are in person. You’ve won a customer (and a storyteller) for life. P.S. She was so good I almost want to break another windshield just for an excuse to call back.