James Sinclair
The name is a slight misnomer in my opinion because the speed of service was anything but glacial! I texted them at around midnight thinking I'd get a response back sometime the next day but got a reply literally a minute later. It took a day for parts to be sent for, but they fixed my laptop in no time at all and got it back to me very quickly! Great service, fast service, and convenient service, they get an A+ from me! Edit: I changed by rating to a Four because a week later I noticed a problem in the replacement keyboard. I guess maybe they didn't test it thoroughly enough before giving it back to me. Still decent service, but not quite worth 5 stars anymore.