GAME OVER VIDEO GAME CONSOLE REPAIR.

I sent in a Nintendo Wii to get repaired, and they immediately recognized the problem I initially had, and then found something else to get fixed at no extra cost. Communication was admittedly not the best because I never received a call to pick it up, so it took me a few extra days to actually do so, but in the times where I did call to ask for updates, they were super concise and polite, and now my Wii apparently works better than it did before it started having problems. They really know their stuff and offer a great service.

The staff were very nice and accomodating to my schedule, and they waived the charge for my repair, but that's about all I have for positive feedback. This is one of the worst customer service experiences I've ever had. This incident happened in December 2024 and the following January. I didn't bother posting this review for a long time because I wanted to wash my hands of it, but upon seeing other, newer reviews have the same issues as I did, I wanted to post this to warn others. For context, I am a disabled wheelchair user and cannot go to pick up or drop off my system myself unless I have help from my family, so I mostly communicated with the staff via phone. My 3DS touchscreen was malfunctioning and I sent notes of what I wanted to be repaired along with my father when he dropped my off my system, but something apparently went wrong when the clerk gave these notes to the repairman, because after 3 weeks of calling and waiting ad nauseum, I received my 3DS with a replaced TOP screen, and the same malfunctioning touchscreen I sent it in with. The top screen had not been broken. After sending it back, the touch screen had been finally replaced, but the SD card slot was broken and now my 3DS is unable to load any of my saved game data. During those 3 weeks of waiting, I was told over the phone they had had a gas leak for a few weeks that made them unable to use their building, which is completely understandable and I didn't fault them for. However, once I went in person I was told that there never was a gas leak and that the employee who told me that would be fired. As you can see in the other reviews, this employee has likely not actually been fired, as others have noted that they received the gas leak excuse. While I wasn't angry about the alleged gas leak during the 3-week wait, I was frustrated that they apparently couldn't spare 30 seconds to give me a quick call to say the repairs would be delayed. Repeatedly, they assured me that they would call me with updates, but they literally never did, not once. All of the updates I had to call in myself to get, which were an endless series of telling me that one thing or another had gone wrong or that they were definitely surely certainly were almost done. I tried to manually move my raw save data off of the SD card, wipe it, and then move it back onto the card to try it again. I also tried to move this raw save data to a completely new card, but neither worked, proving that the SD card reader itself was broken. When I told them about the now-broken card slot, they scolded me for messing with the software when removing the card, because apparently they think I caused it by making Nintendo think I jailbroke my 3DS or some other garbage like that, and that they would "talk with Nintendo" about getting my data back. I'm not a repairman, but I'm not stupid. That's straight up not how the software works. Nintendo does not just have my 3DS save data laying around. After this, they then tried to soften the blow by offering me free games from their shop or giving me a free refurbished PS5. I didn't want any of that. I just wanted my 3DS fixed, but they couldn't even manage that. Additionally, when my dad dropped off my 3DS for the final time to get the touch screen replaced, they asked if I or my friend had left an angry review, the review left by "Joey". It was not me, because I'm leaving my name attached to this one and don't have any reason not to. No, it's not my friends. Frankly I'm kind of insulted that they asked my dad about this, because their response to Joey's review is weird and unprofessional. Overall, I don't reccommend them. I don't doubt that other people have had great experiences with them, and I don't want to shittalk a small business for no good reason, but I honestly don't have much good to say about this all.