Floors To Your Door

If there was a 6th star it would be checked as well. In this day and age, I find to get any customer service is setting the bar too high let alone being able to talk and actually see someone in person. I love technology but there are times there’s a disconnect in the human service experience. I was frustrated dealing with 3 other flooring companies trying to get quotes, information of the actual different products, and timeline availability. Everyone is busy which is great but the back and forth texting vs calling, incomplete answers and information made me reach out to Kase. When I reached out, I had mentioned I had 3 other vendors in mind and wanted to hear about what Floors To Your Door could offer. She wasn’t taken aback that I had other vendors in the wings instead she was kind, informative, direct and ended by saying if I needed anything else to let her know. I had stopped by a few days later to see samples which her assistant let me have for the weekend. I decided to go with Kase. She ordered an incredible product for my kitchen and bathroom floors. She was quick on the order and delivery and scheduled her installer team the following few days. As if that wasn’t enough having a pretty seamless ordering experience, the installers, Jose Luis and his assistant, Noah took it to the next level. Jose is just a fun guy. Both were sociable, hardworking, on time, and left no trace of debris, nails, sawdust, nada! What I truly respected was Jose’s artistry and craftsmanship, and his attention to detail. Jose custom made a new matching tile entry door for under the house access in our pantry, detailed baseboard trimmings, seam free between bathroom and hallway, fixed the broken plastic slider door with matching tile trim and explained interesting flooring info which I loved. I can’t say enough about the amazing quality of the product and craftsmanship but most importantly the incredible human experience