iTECH N TALK Cell Phone Repair : Lyca Mobile • Gen Mobile • Ultra Mobile • AT&T Verizon T-Mobile Prepaid • iPhone Unlock

Stay away from this shop and this guy. He has solid anger issues and have no idea how to deal with customers who MAY not be happy with his service. So, I went to this guy to get my iPhone screen repaired, he quoted $179.. I proposed to give $150.. to which he said ok but only if I give cash. I did not have cash at hand so he asked me to go to ATM and come back in 30 mins. I came back and got the phone.. But when I took the phone to t-mobile for a trade-in against my previously upgraded phone, they checked the phone and said - you got robbed as the person might have stolen the parts of the phone and the screen was badly fixed as it was protuting from one of the side of the phone. I came back to him and asked that why the screen is like that and I should either get it fixed or get the refund. I agree my voice would have sounded bit agitated obviously because of the service - however, instead of listening to me and my concerns, he lost temper on me and asked me to leave the shop and became very rude. This went to a level that I had to call 911. The cops later called me and suggested to take action through Better Business Bureau (BBB) and asked me if they should come to that shop to help me with the refund. But by that time I was already home and had meetings. The cops also recorded this shop name and asked me to call 911 right away if he mistreats again while requesting for the refund. I'm sure this person might have felt offended with my questions but hey.. you need to understand why your customer is reacting like that.. there must be a reason.. help your customer rather than cutting him off.. Cops also asked me to leave a detailed review so that other people can learn and stay away from this shop. PS: I took the phone to another shop, and the phone was fixed in right manner, no protuting screen nothing.. T-mobile gracefully accepted the phone.. So, little introspection for the shop owner here if you are willing to.. if not then God bless you.. hope you do well in your life with this kind of attitude!!