Fireside Home Solutions

I had an extraordinary customer service experience today, and it deserves to be recognized. Nick, the technician from Fireside, is truly a model for how customers should be treated. The company clearly communicated his arrival time, and Nick even called when he was close to my property. He went a step further and provided a photo so I knew exactly who to expect at the door. From the moment he arrived, it was clear how meticulous he is. He pays close attention to the details, takes pride in his work, and answered each question. He even helped resolve a couple issues I thought I would have to live with. Finally, I loved the pride he has in the company and spoke so highly of the owner. That is something you don’t hear often anymore. That kind of positivity and loyalty say a lot. Nick and Fireside could teach many vendors what customer service looks and sounds like. This experience was exceptional in every way.

Spent quite a bit of time shopping for the perfect fireplace insert for our home, that included numerous visits to Fireside Home Solutions. We worked with Scott Andreas and the customer service he provided during that time as well as throughout the whole process was fantastic. He answered our many questions honestly, was very responsive to our needs and clearly wanted to make sure we were happy with our choice. We also worked with Barb who also was very communicative and friendly. Lastly, Espen Holm installed our unit and he was fantastic. The entire experience with the team left a very positive impact on my husband and I and we are so happy with our new fireplace. Thank you Fireside!