Contact this business for more details about this service.
F
Photos
F
Request an appointment
This listing is not claimed yet, so appointment requests are unavailable right now.
This business profile has not been claimed yet by its respective owner and cannot receive appointment requests right now. You may want to call instead with your questions. If you know the owner, suggesting that they claim their business profile would be much appreciated.
Amazing people. Called every repair service within reach. One guy wanted $4k and claimed i needed an overhaul. These guys did an amazing job for $600. And even added some decorative burning twig like things for our gas powered fireplace that make it looks amazing without asking!
I had an extraordinary customer service experience today, and it deserves to be recognized. Nick, the technician from Fireside, is truly a model for how customers should be treated. The company clearly communicated his arrival time, and Nick even called when he was close to my property. He went a step further and provided a photo so I knew exactly who to expect at the door. From the moment he arrived, it was clear how meticulous he is. He pays close attention to the details, takes pride in his work, and answered each question. He even helped resolve a couple issues I thought I would have to live with. Finally, I loved the pride he has in the company and spoke so highly of the owner. That is something you don’t hear often anymore. That kind of positivity and loyalty say a lot. Nick and Fireside could teach many vendors what customer service looks and sounds like. This experience was exceptional in every way.
Spent quite a bit of time shopping for the perfect fireplace insert for our home, that included numerous visits to Fireside Home Solutions. We worked with Scott Andreas and the customer service he provided during that time as well as throughout the whole process was fantastic. He answered our many questions honestly, was very responsive to our needs and clearly wanted to make sure we were happy with our choice. We also worked with Barb who also was very communicative and friendly. Lastly, Espen Holm installed our unit and he was fantastic. The entire experience with the team left a very positive impact on my husband and I and we are so happy with our new fireplace. Thank you Fireside!
Nick was great!! Worked hard to figure out an elusive, what we think, was a loose wiring issue. He did a great job of cleaning it up and making sure it was running properly so it works great now, it starts right up, and is much quieter than it used to be. I’m very very pleased with his work and definitely will use his service again.
I had a great experience from my first visit to the showroom to when my Grand Canyon gas log set was installed. Everybody I worked with was very professional, knowledgeable, and provided great customer service. I didn’t know what I wanted and they worked with me to figure out exactly what I needed and then sent somebody out to make sure that it would be a perfect fit. If you’re thinking about getting fireplace logs or an insert, I highly recommend that you pay them a visit.