Fireplace Place

They terrified me. They acted like the top flue tile on my chimney was shattered, and if they removed the cap, they wouldn’t be able to put it back on because everything would fall apart. Later, when I looked at the photos of the top tile, I could see that it was cracked, but not unstable. They should have removed the cap and put their scope down inside for photos. Also, I have a 30 foot camera that connects to my phone that I could’ve let them use. They could’ve put that through the screen without removing the cap to inspect the chimney. They had quickly handed me an Estimate for more than $6000 and then $150 bill for the “inspection”. I asked if they could lower that inspection bill which was Completely unexpected. He said he would take $50 off since they were unable to show me inside my chimney. I had made an appointment for a $200 chimney cleaning. I think James knew 100% what he was expecting to see and going to do when he got out Here. It was all a surprise to me. As I calm down and gather my wits, I realize he gave me an Estimate to fix things he could neither see nor show me. The fear tactic was almost effective. Once I have a real inspection, even if the flu is all that bad, I will not be calling them back.

You have to appreciate a local, friendly, caring company like fireplace place. Whether phone call or coming in to their Oklahoma City store- you are greeted immediately, they’ll look into the issues and give you a REAL diagnosis when your fireplace or switch isn’t working. Not only did they help me with my fireplace, they also helped my parents and grandmommy. Leland was both friendly and kind (and most likely patient due their lack of knowledge lol) but got everything fixed and only needed to replace one thing! Tayler followed up with us and so did B-Rian Keller. This year, fireplace’s turned on and working PERFECTLY. Which is very much appreciated, especially with family members being elderly and winter coming soon. I came in to look at new logs in a set for my fireplace to make it look nicer and leland looked into my fireplace from my pictures and went the extra mile finding options! While waiting, Danny, Justin and Roberto checked on me to make sure I had been helped. 😊 then Tayler gave me more info on how long it would take for the options I wanted. They have a WONDERFUL staff, both personable and knowledgeable. Thanks again!!!