Factory Appliance Service

UPDATE: We didn’t end up getting our washer fixed. The customer service was just as bad. The only decent thing about this company is that the techs were polite. That is the ONLY good thing. After about a week of waiting we had no answers and had to constantly call. The only thing we were told after the visit to re diagnose our washer (with the same issue) was that it was submitted to the parts manager. It took them a week. After that we decided to just call the warranty company who decided our Machine wasn’t repairable. Horrible experience. Only reason we used this company is because we had too per our warranty. Wish I used someone else. Thi... Read full review

This company shouldn't have a truck on the road. I've been dealing with a warranty issue and lack of communication to say the very least since January 3rd. First technician that came out verified he would be sure the part needed would be ordered the day he diagnosed the issue. The following Monday, it took over 10-12 tries for someone to even pick up the phone to verify if the part was ordered. They confirmed it was ordered but it would take 3-7 business days to receive part. Day 9 of waiting, I get a text message saying the part is in and they would like to schedule for a technician to come out. 2 days later, technician comes and says he has... Read full review

I do not recommend this firm. After three weeks and two service calls, our refrigerator/ freezer still does not work after over $700.00 in parts and labor charges. Our refrigerator/ freezer stopped working and was leaking water via the ice maker hose. This firm has yet to fix the refrigerator / freezer (freezer temperature is 53 degrees F 24 hours after their “repair”) and the service person simply left the ice maker hose on our counter, e.g. “install it yourself”. And to add insult, the hose he left us to install is 6 feet to short. And as the photograph shows, the repair person didn’t even place the refrigerator/freezer back into our ca... Read full review