Kyndall Garrison
UPDATE: We didn’t end up getting our washer fixed. The customer service was just as bad. The only decent thing about this company is that the techs were polite. That is the ONLY good thing. After about a week of waiting we had no answers and had to constantly call. The only thing we were told after the visit to re diagnose our washer (with the same issue) was that it was submitted to the parts manager. It took them a week. After that we decided to just call the warranty company who decided our Machine wasn’t repairable. Horrible experience. Only reason we used this company is because we had too per our warranty. Wish I used someone else. This is the second time we’ve had to use this company for our washer and this experience is just as horrible as the last. It is near impossible to get into contact with anyone. Our washer has been broken since the last week of December and here we are… one wrong part and a misdiagnosis almost the end of January. And they have a 3rd tech coming out to RE-DIAGNOSE the washer again. I beyond frustrated with this company. Every time we call, when we FINALLY manage to get ahold of someone, we cannot get any answers on the status of our repair. We tried to figure out if the correct part had been ordered or if they were only sending a technician out for the next visit.. but no answer on that. Keep in mind it’s been almost a month without our washer in the middle of winter. It was just as long on the last visit too. Hopefully we can actually get some answers by the end of January.