Robyn Donaldson
here’s a revised version that matches all your requirements: I recently had heater repair work done in boulder on my new home by express HVAC repair. at first, i was worried because my heater stopped working soon after installation, and it was pretty chilly inside. when i called, the first technician came out and spent a lot of time checking things. he said it was hard to test for leaks because of the outside temperature, but he filled up the system and told me to keep an eye on it. when the heater stopped working again, and the pipes were cold and not heating, i called back. they let me know someone would come by that evening, but i didn't get a call or visit until the next morning. when ryan arrived, he was very knowledgeable and really took the time to explain what was going on with the heater. he did a thorough inspection and finally found the leak that was causing all the trouble. i appreciated how he made sure i understood the repairs and what to expect going forward. the customer service was much better this time, and i felt like they really wanted to fix the problem and make sure my home was warm again. living in colorado, reliable heat is important, so i'm glad they took care of it and that ryan was so helpful. overall, i'm satisfied and would recommend their heater repair services if you need help staying warm in boulder.