Fish
At 10 am today, I heard screeching noises from my Tesla Model 3 in a parking lot at my gym. While at the gym, I was searching for avenues for people to check my car. Excluservice was one of the few shops that actively advertise that they can handle Tesla. I knew there was going to be weeks waiting for the Tesla Service Center. So I tested my luck and contacted Excluservice via online chat. With minutes, I got a reply and they asked if I could come in at 11. I was 30 mins away so I cut my gym session short and headed out. Upon arrival, everyone was nice. There was refreshments and wifi. They took a look at my car and put it on the lift to check things thoroughly. I got to meet everyone and got a tour of the garage. This was a first for me to receive such service. Clean and organized garage and they have a secure parking lot for a variety of cars. After waiting a few more minutes, I was presented with this tiny rock that was lodged between my brakes and rotary. Apparently this is a common issue with Teslas. We laughed, they didn't want to accept payment, but I insisted since I did take up their time. I left at 11:34 am. I was pleased by the service here and the results. I honestly thought I had to replace my brakes by that screeching noise and my car at 91k mileage. But, I was fine. This place gained a loyal customer today.
