Bruening Glass Works Inc

If I could give Marc a -5 stars I certainly would. In December 2022, while carefully cleaning my 94 year old mum’s beloved chandelier that she and my dad brought home from an Italian import shop in San Francisco in the 1970’s, I dropped one of the hand made glass leaves and it broke in half. I felt sick about it, as my dad has recently passed, and she has fond memories of their travels. Forward to October 2025, after two years and nine months I finally received what I thought was a package with a new glass leaf for my mum’s vintage hand blown Italian chandelier from Marc Konys. Instead, I received the same two pieces that I originally sent hi... Read full review

Marc was awesome. Friendly, good communications, responsive to all my questions. The lamp globe arrived, and it was perfect. It was a hand-painted antique lamp shade that was broken in 3 pieces, and I couldnt even find the repair. So well done - thanks Marc. It is wonderful to get an heirloom back as good as "new" - thank you! Semper Fi.

I had a sentimental glass beer mug that I had put a nasty chip in the lip area. I was devastated, sent Mark a picture asking if he could fix it and within two hours he’d emailed back saying he could. Yes, it took just over 6 months but it was well worth the wait. He was honest about his workload and time, he’s the repair man and his own secretary. Good things take time. He chased the cracks and made my mug usable again!! He was nice to deal with over the phone and fun to talk to. A stand up guy offering a one of a kind service. If you need his kind of services I can’t recommend him enough.

Ok, so this project took over a year to come back to me. This globe was busted when the electrician took it down and the glass is SO thin. If you work with Marc the process will NOT be fast. He is just one person and you know the reason you’re sending it to him is because he’s the only one who can fix it. He’s incredible at what he does. My idiot self tried to super glue it back together so it literally needed to soak for months just to get the glue off. I would call about once a month and remind him that I’m thankful he’s working on it for me and chat. He did an amazing job. This was a pretty small job I think on the scale of what people are... Read full review

I pre-paid for repairs, and mailed my stemware to Bruening in April 2025. I was told the repair would be finished in 12 weeks. I called several times beginning in September, and during the last call, I was promised the glassware would be returned within 2 weeks. Never happened. I finally called my credit card company & requested a refund, which I got. My damaged glassware was not returned, which could have been repaired elsewhere. This company's work may be exceptional, but their customer service is horrible.