Engines Express

I just bought a Toyota Tundra from Robby & it was such a positive, easy & effortless experience.Everything just fell into place dealing with Robby & his staff. First off, each interaction I had with any team member at Engine Express was very respectful and cordial. They relayed my questions, and/or gotten back to me promptly. Before I took the truck for a test-drive, Robby came to the office to shake my hand - which I very much appreciated. After the test-drive, I let them know that I wanted to have the truck be checked out by a 3rd party. They were encouraging me to do so which increased my trust further. The checkup revealed worn-down break-pads and rotors that needed replacing. I asked if he was willing to throw in the parts and that I'd pay the labour which he generously agreed to. Not only that, but he also installed the premium version! The price was a little outside our budget, and again Robby was willing to talk and settle on a price that felt very reasonable and fair for the truck he was selling. While doing the paperwork, I had some silly questions as this was my first time buying a vehicle in the US, and he was very patient explaining to me what I was signing, again, much to my appreciation. Overall, it was just such a smooth experience and I'm very happy with how everything went. I feel we got a great deal and they did everything fast and fair. The saying "The customer is king" is very much alive with Robby and his team at Express Engine and I'd do business with them in a heart-beat would I live a little closer!

Couldn't be happier with these folks! I was out of town and broke down in Tyler. I managed to get my ford e350 van to them based on their excellent reviews, and I quickly understood why they are so highly rated. What was wrong with my truck was pretty serious, but Gerry knew what needed to be done and assured me they could do it. They were pretty backed up but they said they could get it done in two days. As it turned out they had a cancelation and were able to get my truck done the next day and get me back on my way. Having owned a repair shop myself for 25 years, I knew what they had to do, and I appreciate their professionalism and fair treatment of me in my compromised position. Some would have taken advantage of someone stranded 1600 miles from home, but they did not. They did the work professionally, quickly, and charged only what it was worth. I can hardily endorse them and hope anyone in the Tyler area will make them their shop.