Christian Brothers Automotive Tyler

I rarely leave negative reviews, but I feel obligated to share my experience. In April 2025, I brought my truck to Christian Brothers Automotive to replace the front right wheel bearings. Several months later, the road noise returned. I brought the truck back in and was told the right bearings had failed again, and that the left bearings had also failed. Under warranty, they replaced the right side again, and I paid to have the left side replaced at that time. When I picked up the vehicle after the second repair, I immediately noticed that during sharp turns (left or right), the tires were contacting the inside of the wheel housing. This was not occurring prior to the bearing work. The rubbing/contact is clearly audible and consistent when turning the wheel fully left or right. When I brought this to their attention, I was told that the vehicle made that sound when they initially pulled it into the bay. I can’t speak to what they believe they heard, but I drove this truck for three and a half years prior to this, and it never once made that sound. The first time I experienced the tire rubbing was the day I picked it up after the second repair. My concern is not just the repeat bearing failure, but that the vehicle was returned to me with a new issue that was not present before service. I’m sharing this so others can make an informed decision. I would have preferred a resolution that left the vehicle in proper working condition after multiple bearing replacements.

Took my car to get belt replaced. They offered for a paid detailed inspection. So glad I got that! Shuttles me to my work and picked me back up to pick up my car. Was able to get it fixed in the 1 day. Mercedes was extremely helpful. I know I called several times and she was able to answer my questions and explain everything. All the staff I met was fantastic. Highly recommend CBA! The boss should be extremely proud of his staff! Thank you guys...