Eastern Panhandle Bicycle Company

I stopped at this bike shop looking for a bike for my son who had just started riding for a Mountain Bike Club in Martinsburg. The owner was knowledgeable and helpful in helping us select the right bike for him based on his activity level and height. A few months later we had an issue with the front fork. The owner started the warranty process but let us know that everything in the bike industry at this time was backlogged. A couple weeks later we heard back from the shop and though the manufacturer was unresponsive, the owner gave us the option of upgrading the fork at his cost and he installed it free of charge. Close to a year later we contacted the shop again. This time my son had cracked the frame on the bike. The owner had us bring the bike in and assured us that he would do what he could to try and help is out. He contacted the manufacturer and called us back within 3 days. We were given the option of a new frame or a credit toward a new bike. We opted for the frame and the owner started the task of switching everything over which I am sure is very time consuming. When I came to pick the bike up my son was overjoyed as the new frame was even better than the one we previously had! I have dealt with this shop for various things throughout the years from little parts needed urgently for a race weekend to bigger issues that I spoke of above. The owner of this shop does what he says and I am sure if you buy a bike from him you will also come to understand this. We support small business and are thankful that shops like this still exist. Thank you EP/BC!