Done Heating & Cooling, LLC

Had problems with my very old furnace . Frank the technician that came out was so informative and knowledgeable and showed me and explained to me as he was checking for everything and how my furnace works and issues that could be addressed and didn’t upsell me . Was honest and gave me options and gave me valuable information on my furnace and safety issues with carbon monoxide alarms and what to look for and have in my home Turns out that my furnace is very old and it blows cold air to cool it down and he didn’t charge me anymore than the initial service fee and was honest and I really appreciated his honesty and very knowledgeable information. Thankyou Frank and Done Heating and cooling in Warren . Great family owned and honest business!

TERRIBLE EXPERIENCE!!! Frank came to our house for AC repair. He worked around my work schedule because I didn’t get out of work until 6pm. This was great and originally I was very pleased with his customer service. Sadly, that didn’t last long. He began cleaning my outdoor unit and when he was finished he charged me $150 for the service. I had already paid a $150 service fee. So he performed the cleaning without prefacing that there would be an additional charge or how much. When I questioned this he became hostile and kept saying “if money is an issue it’s free”. If you look at the pictures, he put our system back together sloppily and somehow managed to blame it on the person that put it together before him. ZERO ACCOUNTABILITY. Next issue is that he said I was 4 pounds short of Freon ($98/pound). When I asked about a potential leak in the system he got flustered again and said that would cost $1200 to find the leak. I had another service come out and say we were only 1.5 pounds low on Freon! I let him know that I needed to talk to my partner about the issue before paying and he was angry, told me the service was free, said merry Christmas, and got in his van and left. I would NEVER recommend his services to anyone.