Direct Maytag Home Appliance

We purchased three appliances from this store. It's now 6 weeks into the "90 day warranty" and the washer us leaking out the back. When we called for service, we were told they are not doing home service now and we would have to bring it in. However, at the time of purchase, we were told they were only doing home service for current customers. I would expect spending $1,000 in their store makes us a current customer. We have no way to bring it in so I see this is a great way for them to not honor their warranty. I suggested we could find a way for another company to come look at it and them pay for it, they refused. I explained we are caring for a family member on hospice and how important it was to have the washer working, it didn't matter. Hospice even called them to attempt to appeal to some compassion about needing a working machine with a dying patient in the home. The man (Paul) was hostile and told her she should just "take her lunch hour and go get it and bring it to them." Now mind you, they weren't wearing masks in their store AND they came into the home to deliver, so the whole "COVID thing" isn't really making sense at all. We won't do business there again and when posting about our experience on social media have found many others who have had similar experiences. Sad because the biggest reason we bought there was an attempt to support a local small business. They have definitely failed.