Design-Air Heating & A/C, LLC

This company takes pride in the quality of their work and truly cares about their customers. They installed our geothermal heating/cooling system, which works perfectly and has saved us almost a thousand dollars in utilities since they installed it a year ago. They were also really understanding and kind when there was a delay due to financing being slow to come through, even though the delay affected them the most; they really approached us like neighbors and created a relationship of mutual trust and respect. We also have two additions that are not connected to the regular ductwork, and they found a solution to heat and cool those rooms (wi... Read full review

December 17, 2014 we paid Design Air to install a new furnace and AC unit in our home in Hammond. The furnace never worked properly and because it kept back feeding due to debris they down in the duct work it eventually caught fire 5 years later... they refused service after the sale. We replaced the furnace with an Amana unit from Atterberry Marshall. Now this past summer our AC unit died... it was not correctly wired in... they left the AC unit on the same breaker as our garage. Also the AC unit they installed never cooled the 2nd floor of our house because the unit itself was not the right size for our house. This also will be replaced wit... Read full review

The design is old” not the same business design as it was a decade ago. Disign air lost big-time! Tica won for price, speed of estimate and communication! Tica also offers labor warranties that designer can’t touch! In the market for a heat pump, Summer 2025 And I thought it would be a no-brainer to go with disign air again. I’m glad I didn’t Just go with them, and I sought out more estimates This company ‘design air’ is now a hot mess, it took four different estimates just to get the simple heat pump bid they kept including a Furnace option. Then come to find out the carrier is not offering a 10 year labor warranty Which seems really, re... Read full review

I called every company in Decatur, they were the only ones willing to work with me. They were here within hours and within 10 minutes I had heat! I cannot thank them enough!!

Design Air sent Dakota, who did a stellar job! Professional and quick repair. Will call again for any future problems.