Custom Security Systems, Inc.

I couldn’t be more impressed with Jonah King and the outstanding job he does with our home security system. From start to finish, Jonah is always professional, knowledgeable, and incredibly thorough. His attention to detail and dedication to getting everything just right gave us peace of mind. The quality of his work speaks for itself ! If you’re looking for someone who truly knows what they’re doing and takes pride in their work, Jonah King is the technician you want. Highly recommend!

05/22/2024 I called the week before to set up an appointment for a technician to come to my address for services. They told me that Wednesday, May 22, 2024 was clear and that I would be first on the schedule for that day…. It’s 1:21pm, no one has showed up yet!!! I called at 5:48am “last night” (because the sun hadn’t rose for the morning hours just yet) and explained to the “after-hours” customer service agent that the technician would need an extension ladder to assist with the services I’m requesting. At 10:19am (this morning— 4.5 hours later), I called and talked with another customer service agent to get an update and to reiterate an extension ladder is needed for service at my address. The agent told me the technician will call you with an ETA… I still hadn’t received a call yet. I was trying to have this service completed before all the neighbors are moving around outside and while the kids were still in school—so much for that idea!!!!!!!!!!!!!!!!!! I have so many things to take care of while sitting hostage in my driveway all morning long waiting for their vehicle or a simple phone call from Custom Security to get in touch with me…. Let me guess “Please accept our sincere apology for the inconvenience” Poor, poor, poor, customer service and very unprofessional!!!!! I’m not upset, just disappointed…. ******UPDATE********* Giving all glory, honor and thanks to The Most High Yahweh!! It took me the longest to figure out to “edit my review” because I had to switch my google account in google maps to my secondary account, the one I wrote this disappointing review… Well, after the technician showed up to my address a little after 3pm, he had to wait on me because I had stepped away for a moment… When I finally made it to my driveway the technician greeted me very professionally, did the services I requested (not knowing the list of things I needed done), but from one task to another task to another task to another task to another task, he kept the same energy with a very respectful smile on his face, showing an exemplified courteous personality the whole time even though after each task was finished he didn’t know I another task waiting for him… By this time, I’m pretty sure he had a very long day as of now, it’s after 5pm; but he showed great resilience and perseverance!!! By 5:40pm he was finally done and again apologized again for putting me at an inconvenience…. Jonah (the technician) deserves more than a pat on the back!!! Custom Security as a team went above and beyond my expectations… Wonderful job done and will definitely pass the word!! Even though I gave a one star review initially, they deserve 10 for bouncing back from a deficit and winning a customer’s satisfaction!!!!!!! It’s called forgiveness from my end and accepting their sincere apologies!!!! Sorry it took so long for me to respond but I really struggled trying to find out how to edit my review… I usually don’t give reviews but this time I HAD to edit because it was worth it!!!!!!!!!!!!!!!!!!