C. Laudano
My furnace stopped working on the coldest night of the week (20°). Custom got space heaters to us to keep us going until they could send a tech in the morning. Benito was our tech. He was fabulous. The failure was a unique/weird problem. He was persistent in determining the issue. Once identified, he checked all components in the furnace to ensure there was no damage. Thanks you Charity, Casey, Benito and Dwane!