Cumberland Valley Heating & Air Conditioning

Tor and Kenny were absolutely amazing! Their service was both friendly and professional. They diagnosed and repaired the wiring issues with my furnace, and they didn’t leave until everything was fully resolved—triple-checking their work to make sure the problem was truly fixed. You can tell they genuinely cared about me as both a customer and a person. I really appreciate them, as well as Cumberland Valley Heating and Air, for scheduling my appointment so quickly and sending such helpful, knowledgeable techs. Highly recommend!

Out of hundreds of google reviews this is only my second negative one. To summarize it- any company is only as good as the tech it sends to your home. Unfortunately we got the short straw. Denise and the internal support were great but our tech first diagnosed a bad control board, then when he replaced that he diagnosed a bad blower motor. $1,800 later for a service call, then a new control board, then a new blower I had to call them back, an hour later saying the system still did not work. Eventually the tech after being on the phone 100% of the time to another tech for over an hour "thought" that it was a bad heat exchanger and that it was cracked. I give everyone the benefit of the doubt but three strikes and you are out. I called their competitor and was shocked at the difference in technical expertise, attitude, professionalism, speed and value. I hope Cumberland Valley gets this tech some much needed training. I know they are better than this experience, based on the reviews. To anyone who reads this review and to Cumberland Valley- if the tech is not good, call and request another one. I wish i had.