Cotti-Johnson

Today JT from Cotti and Johnson came to my house to remove a broken bulb from our bathroom fixture and replace a dangling kitchen fixture. JT placed on shoe coverings and went to work. He was in and out in under 30 minutes. Before he started any work, JT was able to provide clear pricing so there were no surprises. He created a workspace and that space was spotless upon completion. I truly thank Cotti and Johnson for their clear communication and quick and thorough service.

Update: Still impressed with this company! We opted into the maintenance program, and Jim Cyr came out and did a great job. He validated our concerns with our aging water heater and set up an appt to replace it. Josh was incredibly efficient replacing the water heater AND coordinating with the town to manage a repair to our main water line (improving our water pressure in the process!) We are happy with the service and skill of everyone who has worked on our house's HVAC, plumbing, and electric! ****** We needed work done on our gas furnace. We'd had another company come out and they indicated concerns about our furnace, but the visit turned into a sales pitch without adequate explanation of the issues. For a second opinion, we reached out to Cotti-Johnson. Our experience from start to finish was excellent. They sent out a technician who was dedicated to reviewing our system and performing some cleaning/maintenance, not also selling us a new furnace. He took the time to show us what he was looking at, what his concerns were, and what his next steps would be. He followed this up with photos and documentation of what he had found and recommended. Our tech confirmed that our system was not in good shape, and we made the call to move forward with replacement. He connected us with a sales representative who arrived the same day and clearly presented multiple options. He didn't limit us to a single solution, and provided multiple solutions to meet our budget. We selected our solution and applied for financing on the spot. The next week, Christmas holiday week, our furnace failed early in the morning on 12/26. We called Cotti-Johnson and they immediately worked to get a team scheduled to work on our system. On the 27th, a team from Cotti-Johnson arrived to replace our furnace and AC unit. We upgraded to a high efficiency system that they installed cleanly and quickly. By the afternoon of the 27th, we had heat. The installers were friendly, professional, and made sure to review all aspects of the new system and thermostat with us. They cleaned up after themselves, and made sure that everything they did was well labeled (awesome!), cleanly done, and up to code. Our experience with Cotti-Johnson was great, and we will be working with them going forward. (And bonus -- we can also use them for plumbing and electrical! Love the one-stop shop option for all the things that challenge home owners!)