Cook Instrument Repair

I had my classical guitar sent in to adjust the intonation and action. Jack was very communicative from beginning to end. He was honest and let me know he couldn't completely do the intonation accurately unless he were to completely reset the neck. He made it clear what he could do to get it as close as possible and his price he quoted verbally matched what was paid in the end. When I picked up my guitar I wasn't expecting it to play as great as it did. The intonation was greatley improved and the playability increased as well. This was not really an ideal repair in my opinion, and he took time and effort to do his best for me. I have had many repairs from other places in the past and I always felt like it was rushed and like I was just another dollar sign. If you're on the edge of where to go, I highly recommend you look no further. It's tough putting your guitar or bass in the hands of a stranger, but I never had an uneasy feeling. 10/10 in all areas of communication, professionalism and quality of repair.