Computer Guys of Dallas

OMG..went to Mesquite location..what a NIGHTMARE...This dell windows 11 is ALL messed up...can't network, first they gave me bad vga connector...and they WILLNOT REFUND you if your machine is not working right..They might fix it , but I was less then 24 hrs. with a machine..Have to deal with the messed up system, cannot get refund, no way , no how...USE Rowlette Computers on Rowlett Road , Dean is mgr..I made big mistake not waiting for him to give me a refurb...This one I have I just have to deal with I cannot network it, it has glitches in the op system....so DONT GO THERE.....the stress isn't worth it...sorry, but I would give them a minus 5 if I could.....

I found some of the staff to be a bit unpleasant. I brought my laptop in and I found it strange but he kept insulting it 2 or 3 times about how bad of a laptop and the specs are which I found strange and a bit overkill and annoying. When I gave the laptop to him I told him he'd need my charger but he didn't believe me, after a while that the cable didn't work he changed his mind and used a different cable. Then when he still couldn't turn it on he just assumed the entire laptop was broken and that it could not turn on, so I had to turn on the laptop on for him to show him it was actually working. Just a bit strange that'd I'd assume an employee wouldn't jump to such drastic conclusions like that. Im sure they do good work but I ended up having the laptop fixed by calling a buddy of mine and he was able to help me over the phone. Overall a pretty strange and slightly uncomftorable experience that felt condescending.