Community Automotive Repair

Brought in vehicle for exhaust issue. Took multiple days of not being able to look at it, with an appointment in order to get a "answer" I spoke with multiple people as the communication was strictly fueled by me calling and finding out details. Once a "diagnosis" was revealed, repair was completed. Except, that did not fix the issue. I was then told that the tech never experienced what we were describing, therefore replaced and expensive part that was not necessary. The only resolution was to bring the vehicle back in and have them diagnose AGAIN. Very confused as that what we thought was happening the FIRST time. I would not bring any vehicle here again. The communication was terrible and the fact a part was replaced that didn't need to be...I will go elsewhere and suggest everyone else to do the same.

My experience with my LR4 has been a mixed bag, but the most frustrating issues have come from incompetent repair shops. I've taken my vehicle to several shops, and each has created new problems rather than solving the existing ones. While this particular shop hasn't outright broken my vehicle, their lack of attention to detail and diagnostic capability is deeply disappointing. They rely too heavily on computer readouts and fail to listen to customer concerns. For a shop charging over $250 an hour, I expected a far higher standard of service. For instance, they once failed to diagnose a blatant coolant leak despite my car leaving massive puddles every time I drove it. Even after keeping the vehicle for several weeks, they claimed they couldn't replicate the issue. It wasn't until I insisted they look again that they "miraculously" found the leak. More recently, I asked them to investigate an air suspension leak caused by a hack job from another shop. Unfortunately, this turned into another ordeal. Despite my clear instructions—including photos highlighting specific areas to inspect—they assured me there was no leak and instead blamed the issue on a failing compressor. They even confirmed this over phone calls and texts. Yet, less than a block after leaving their shop, the suspension fault light reappeared. My partner and I spent more time squeezing the vehicle into our small garage than it took to identify the actual problem ourselves. Within 40 seconds of removing a wheel and spraying soapy water, we found the exact leak I had tried to have them find. I've attached the photo I sent to them when I desperately tried to have them do actual diagnostic work. Their inability to perform a basic visual inspection or follow simple diagnostic steps is hard to excuse. Had I agreed to their $1,800 estimate to replace the compressor, the issue would still have remained unresolved. Instead, I spent a few hours and $39 on a new line and fixed it myself. While my experience may not reflect everyone's, the repeated lack of competence and attention to detail has been enough for me to decide never to return. I’m sure they’ll be just as relieved to hear that. Good luck if you decide to trust them with your vehicle—you’ll need it.