Sara Huey
If this is as far as you read, the long-story-short is that the person I dealt with was boldly racist against Black folks. The work is also mid. The long story: I walked in here at 5PM on a weekday with a broken screen. The phone and screen turned on, but the touch wouldn't work, so I couldn't unlock the phone to transfer my data to a new device. As I was trying to explain to the person behind the counter that I wanted to know if it would be more economical to replace the screen or if there was a way to pull the data out, it was very clear he was not listening to me and kept repeating that my "data was safe" and they "wouldn't touch my data" to replace the screen. Whatever, I gave up and asked about replacing the screen. He tells me the cost, I okay it, and pay. He opens the phone up. Things go off the rails here because as I'm getting ready to leave (I was told it would be 30-40 minutes), the guy says, "I'm giving you the better option because the aftermarket is so much cheaper and you don't want to pay that much. I'm telling you this because I don't like Black people, but I like you." EXCUSE ME? Being a white woman, people get the idea that they can say things to you expecting you to agree. I was so shocked that I walked out. Wish I would've told him to forget it and refunded my money. I came back almost an hour later and it still wasn't fixed. Apparently the replacement parts were also broken and they were trying to get different ones from other stores in the area. I tell the guy that I'm coming back tomorrow because I can't wait and he has the gall to say, "No problem, I know you, you know me, it'll be ready for you tomorrow." Ew. Came back the next day, finally get the phone and confirm that the screen is working, and tell him off over what he said the day before. He just smirked at me the whole time. I leave and don't realize until I'm home that this guy left my SIM card tray out when he gave me back the phone, so my partner had to go back and get it from him. Since then, I've noticed that the screen doesn't always act quite right and weirdly my cell service seems spottier, but I'm mostly just mad at myself for letting a racist freak hold onto my phone. Technically my screen is fixed, but not before dealing with all of this. Could not pay me to come back here and give them any more money than I already unfortunately did.