Cellaxs Phone Repair - Sugarloaf Mills

I had a really bad experience at this store. My friend and I stopped by to check out a phone case, and when she mentioned the price was too high, the guy started pushing hard to make the sale. I then asked how much a privacy screen was, and he told me $35. I did a quick search online and found way cheaper options, and the moment I showed him, he got super defensive and rude. He started going off about how I should “use my brain” and how his store doesn’t sell Amazon products, just getting way too worked up over a simple question. My friend even called him out, like, “Why are you so upset right now?” and instead of calming down, he got even more condescending. When I told him he was being a smartass, he didn’t even care. At that point, I decided neither of us were spending a dime there. The whole interaction felt very disrespectful, RACIST and honestly, I wouldn’t recommend this place to anyone. If this is how they treat paying customers, I’d rather take my money somewhere else. Reading other reviews, I’m glad to never use this service as they are just as bad as your attitude.

Absolutely Avoid This Business! I recently had an incredibly disastrous experience at this establishment. I brought in two of my phones for what should have been a routine battery replacement. Unbelievably, the technician who worked on my devices made a critical error – they forgot to remove the protective plastic film from the replacement batteries before installing them. This egregious oversight resulted in both phones being completely bricked and unusable. The total cost of the damage? Over $3,000! I am absolutely appalled by the negligence and lack of basic competence displayed by this repair shop. I strongly urge anyone considering using their services to think twice. This level of incompetence is simply unacceptable, especially when dealing with expensive and sensitive electronic devices. Save yourself the potential headache and financial loss – go elsewhere!

I recently took my son's phone to cellaxs for the second time, and I couldn't be more pleased with the service we received. Both times, the staff was incredibly helpful and efficient. They diagnosed the issues quickly and kept us informed throughout the repair process. The quality of the repairs was excellent; the phone looks as good as new! They also offered great advice on how to prevent future damage, which I really appreciated. Overall, the staff's professionalism and customer care made a potentially stressful situation much easier. I highly recommend this shop for anyone in need of phone repairs!