Frank Rivera
Called them yesterday cause my ac unit was cold but air blower motor wasn't turning on. Tech "diagnosed" the problem but tried twice to move forward toward me spending $15,000 for a new unit instead. After reminding him that this was a repair call, he shared that the control board wasn't sending power to the motor, so he gave me a verbal estimate for both the board and the motor to the tune of $3100. I'm glad my front door cameras captured all of this. This visit left a bitter taste with me. In spite of all of the good reviews, I wouldn't hire these folks to clean my toilet. In the mean time I will keep looking. P.S. 6/12/25 I wish I could upload my front camera recordings. They are different than his notes on the warrany service. I told your tech I couldn't wait until the end of the 30 day waiting period. Hence the reason I called your company in the first place. No need to reply. I wish you and your colleagues well. My AC unit is still down!!! Gotto scroll now. ✌ 12/26/25 2:35pm Someone from Carls just now called me, then hung up when I answered. (Screenshot Call log - 2:30pm 00:00:08 seconds)
