Capitan Appliance Repair

EDIT: Howie reached out in response to this review. They gave us a $325 contribution toward the new stove we will need to purchase. The gesture is appreciated, so I changed this from a 1 to 3 star review. We called these guys out to fix an annoyance - food was cooking inconsistently in the oven, sometimes fine, sometimes burnt, other times undercooked. During the initial visit, the tech was confident that the igniters were failing and needed to be replaced. His explanation of how they should work versus how they were working and why that caused the swing from over to under cooked made sense. Essentially, they were taking longer than is normal to kick on. During the repair, the tech shocked himself twice with visible sparking. He then cut the power and completed the installation. When he flipped the breaker back on, the igniters engaged immediately without anyone turning on the oven (!). The tech spent some time trying to fix it, and then admitted that something had probably shorted out during the repair to cause this new issue. He apologized, said he needed to order a part to fix this new problem, that he would only charge the service fee for now, and that we wouldn't be charged for the new stuff since it happened because power wasn't cut to the oven. It was unfortunate, but things happen, and it seemed fair. We paid the service fee, and he left. I received an invoice via email for full payment a day or two later. When I responded to say why I hadn't paid yet, someone reached out to schedule the return visit. When the tech returned, he said he couldn't figure out how to turn the gas off to safely make the repair and that his boss had more experience capping lines and would have to come out. He set it up so that we could at least use the stovetop without the gas running constantly to the oven. I didn't hear anything for a couple of days, so I reached out. I was told that it would be a week before anyone could come. I expressed frustration about the wait, said it was a long time. The response - "I know," - was not what I was looking for. I think I had been pretty relaxed about the whole thing, but now it was getting annoying. I wouldn't get to bake birthday cookies for my wife, but what could we do but wait? I assumed they would make it right in the end and I would have properly functioning igniters in my oven. A week later, a new tech came. He had no problem at all turning off the gas and was puzzled that the first tech hadn't been able to do it. He replaced the part, but afterwards, we had the same issue: the gas got fed to the igniters without turning on the oven and would not shut off. The tech poked around for a while, ruling out various causes, and determined that there was probably a short somewhere in the stove's wiring, but it wasn't the control board. He said determining where it was would be very difficult - that someone would basically have to take it apart to do it, and it was beyond what they could do. He unplugged the igniters so we could continue using the range top safely, refunded the service fee, and recommended that we contact someone else to purchase a new stove. He sent me a link a place that sells used ranges and apologized for wasting my time. As you might imagine, I'm pretty unhappy. We started with a minor issue: an appliance that wasn't working well but was still functional. We could work around the over- or under-baking issue by checking more frequently and adjusting the temperature. We now have a completely non-functional oven that needs to be replaced because something was shorted out during the initial repair. While we appreciate that the service fee was refunded, and the tech was very nice and apologetic, I have to say that this is a little more than just wasted time. I was contacted by Howie at Capitan that same day. He was soliciting a review. I used my reply to construct the review you are reading now. I waited over a week for a reply before coming here to post it. The fact that I got no reply at all was the deciding factor in choosing 1 star instead of 2.