Caliber Collision

I brought a recently purchased Volvo XC90 Recharge to Caliber Collision in Brookfield for a very unique and concerning issue. The previous owner had installed an aftermarket windshield, and the adhesive had caused yellowish-orange staining around the windshield area. The staining was on the painted areas where the adhesive touched the vehicle and had spread up the roof rail from being driven before it fully cured. What stood out immediately was the level of expertise and honesty. Three different technicians took the time to look at the vehicle independently, and all came to the same conclusion on what had happened and what the correct repair path would be for this unusual situation. They explained everything clearly and in a way that was easy to understand. They also pointed out that the heads-up display was not appearing correctly, and explained how the non-OEM windshield could lead to calibration or sensor issues in the future. That insight was extremely helpful and showed a deep understanding of modern vehicle systems, and the trickiness behind Volvo's tri-coat. In the end, their thorough diagnosis and transparency helped me make the informed decision to return the vehicle rather than move forward blindly. I cannot thank the team enough for being knowledgeable, thoughtful, and genuinely focused on doing the right thing for the customer. If you are looking for a shop that takes the time to truly evaluate a problem, explain the details, and help you confidently decide on next steps, Caliber Collision in Brookfield is a place you can trust.

I had an excellent experience with Caliber Collision in Brookfield. From the moment we walked in, the customer service was outstanding. Carol was the first person to greet us, and she took the time to explain the entire process clearly and patiently, which immediately put us at ease. Joe, our service advisor, was fantastic—professional, knowledgeable, and very attentive to every detail. He kept us informed throughout the repair process and made sure all our questions were answered. The repairs were done on our 2018 Toyota Tacoma after a crash, and the work was absolutely top-notch. The attention to detail was impressive, and the truck looks as good as new. I truly appreciate the care, transparency, and excellent customer service from the entire team. I highly recommend Caliber Collision Brookfield to anyone looking for quality repairs and a stress-free experience.