malczeal01
Edit to respond to your response since you wanted to insinuate that it was a false review: I am sure you know exactly what service I am referring to based on the information provided, but I have a screenshot of the paid invoice #000076 which was paid through square and the name on the invoice was my husbands, last name Reid if your memory needs to be jogged. Denying that you did any service for me and insinuating that I lied in this review is not a good look. I have zero interest in having you do anymore work on my property, hence why I called someone else, and I am not interested in any conversation unless it is reimbursement for needing to call someone else because you failed to complete the job that you had quoted causing us more of an expense and headache. Original review: DO NOT USE! We had a backup at our home, he came out and ended up having to leave multiple times due to not having the proper tools. He quoted us $500 to empty the tank (which we knew was not full) and snake the pipes. He ended up finally emptying the tank when he came back the next day and then never snaked the drain because he said he could hear water coming in, still charged $500 plus tax. Three weeks later we had a backup again.... we had the filter cleaned out, $100 and didn't fix it, so we called Roy's, they came out and put a camera down the pipe, it was clogged. Roy's ended up having to snake it costing us an additional $500 plus tax. We ended up having to pay almost $700 additional and had more damage to our finished basement because they could not do the job they told us from the beginning they were going to do.
