BTV Drones

These guys are absolutely great!! I purchase a new drone, and within hours of it being operational, it had made an unfortunate collision with a telephone line 30’ in the air, and came crashing down. I immediately called and got someone from BTV Drones on the phone. He told me to bring it in, if it was too busted, they’d let me know at the door, if not, they’d help me out. When I got there, the gentleman at the desk offers me a (as I knew to be a very rough) estimation of what I should expect it to cost me, and how long I should expect to wait. $200 or less, and about a week to get to it, and a couple days after I approve the repair to fix it. The very next day I received a email stating it was looked over already. I called to check to see if it was a mistake, but fortunately they had been able to look at it, and diagnose the issue, and happened to have the part on hand. It ended up being a fair amount under the estimate (about 25% less), and was ready by the end of the day. I never give anyone 5 stars.. 5 means perfect.. and while we strive for perfection, it’s something we achieving… These guys kit the nail on the head.. The drone flies like new. Theres one ding on a piece of plastic they salvaged, but besides that, you’d never know. ⭐️⭐️⭐️⭐️⭐️ Thanks BTV Drones!!!

This place basically tried to steal my mavic 2 pro. I brought it to them for repair they kept it overnight, said it was totaled and charged me $25 to tell me it was cracked which was readily apparent. They said they could not fix it but would give me $100 to keep it “for parts”. DJI ended up fixing it for $250. Skip these rip off artists. Update: the owner called me to tell me I was spiteful and that they had offered me a “win win solution” despite the fact that I would have in ocurred a $1200+ loss had I accepted. He said they were a solution providing business but said he didn’t research any alternative solutions, like DJI repair, because that would be bad for his business. He offered me $25 to take down this review but then immediately threatened to post audio of the phone call thinking I was embarrassed or something. Throughout the call he was defensive and refused to accept the idea that it might actually be good for business to inform customers of all their options even if it isn’t through his shop. But you’ll hear all that when he uploads the audio. So just know that if you go here for repair they will not make you aware of alternatives that may be in your best interest if it is not in theirs. Maybe it’s because they don’t know about them, as he claims, but that seems sus since most business owners try to stay abreast of the latest in their industry. ¯\_(ツ)_/¯