Blue Ridge Vacuums

Basically a scam company with an owner who does nothing but lie. Ordered a vacuum(stores flagship that they apparently can’t keep in stock they sell so many) and tried to cancel it before it arrived, was told there would be a 20% restocking fee. That’s right, 20% on an $1100 purchase, for a brand new in box item that hasn’t even arrived yet. Owner claimed the reason was because the vacuums are “assigned” to the buyer, and can’t be easily returned (more on this later). I had filed a credit card dispute at this point and said I needed proof of cancellation. The owner(whom called me from a restricted number, how professional) said there was nothing he could do, and only the banks had any control of the situation. Later found out from aforementioned banks that this was also a lie, and he absolutely could have provided it. Lastly, to verify the first claim about not being able to return the vacuum without a large fee being a lie, when I finally went to get the vacuum, he had “shipped it to another store”, even though the receipt specifically had said to have it at a certain store. Then, somehow, the color of the vacuum was offered to be changed! How funny considering he must’ve had to pay hundreds of dollars to “restock” my vacuum (he sold it to someone else and was planning on pocketing my $1100 and never saying a word.) Find an online retailer with actual good customer service, these people charge the maximum you can charge for these products, pointless to shop here.