Robert Oprisko
Let me begin by saying that if you'd like your computer cleaned, they did an excellent job getting rid of the dust. They will put a sticker on your computer that will not want to come off. Be certain to ask them for a card and to not put a sticker on your computer. My experience was negative on the whole. I asked them if they felt comfortable diagnosing something I had difficulty solving and informed them that I was competent with building and servicing PCs. When I received my computer back, they mentioned that they had reinstalled Windows because of an improper boot partition. They were wrong. The problem stemmed from a bug in the 24H2 update of Windows that did not play nicely with either of my Western Digital NVME drives. I discovered the bug on Reddit and updated my SN770 2TB storage drive's firmware, though I noticed it (the drive itself) would appear and disappear. This was a new problem. So low and behold my computer updated again to 24H2 and same problem as before. Apparently the SN550 Boot Drive was also experiencing the same issue with DRAM-less WD drives, but was not given an update option nor was it validated as being a problem by WD. This necessitated a new drive for my OS, so I went with Crucial. Insofar as I was taking my computer apart to install a drive, I explored the issue with my storage drive. Bits and Bytes had broken the primary NVME port on my motherboard so that drives would no longer fit securely. When speaking with the technician, he mentioned he had never seen a board quite like that and had trouble extricating the drive. I fixed the problem myself and all it cost was $150 to Bits and Bytes, a new hard drive for my OS, a new motherboard, and a lot of time. I will not be going back.
