Bill & Gary's Automotive

Referred here by a friend who praised their honesty and fair pricing. They gave me a quote and took apart my car only to find that they had misdiagnosed the issue. Had to send my transmission to another shop to repair. Instead of trying to up-charge me, they reduced their labor costs to compensate. I’m out the door for the quoted price and the car is fixed. Truly exceptional integrity at this shop. I will be using their services again whenever the need arises. They’ve earned another customer and motivated me to recommend them publicly. Thank you!

These guys are probably the best mechanics I have worked with. The usual folks at the front desk (Ray, Donovan, Matt) are experts at translating "car talk" into English - and explaining in a way that doesn't make me feel dumb. Their labor rates are fair and the work is top notch. I feel like they have gone above and beyond for me and my vehicles. Huge thanks to this team for getting me back on the road several times and for having such genuine excitement when I finally had to get a different car. I can't recommend them enough, especially to my fellow Subaru owners in the Eugene area.

These guys were great. Donovan was very helpful and experienced. We took a 2004 Titan in for a blown rear axle seal and they diagnosed it quickly and correctly. Another auto shop in Eugene had told us we should just donate it because they were “certain it’s the rear differential”. I’m glad I got a second opinion at Bill and Gary’s. I appreciated that they were never condescending (as mechanics can be) and didn’t take advantage of us. They were easy to work with and I will use them again.

They have changed ownership within the last couple years. At first this concerned me, but i have come to realize that in some ways they are doing a better job than Bill and Gary. Mainly the new owners have been more organized which in turn gets the problem fixed approximately 20% faster. They are very thorough and do a great job of explaining the problem and the needed fix. My only complaint would be to communicate a little better when you will be closing for the holidays. We had a breakdown and surely would have had the tow truck leave our van on the lot had we known when and if they were coming back. Maybe next time a note on the door declaring you are sneaking away for the holidays but will be back on such and such day. Ps. I hope they had an awesome Christmas and New Year's. They work very hard and deserve any break they can get.