Best Appliance Service, Inc.

I called and set up an appointment to have the liner in my washing machine replaced and was told it would be 10 days until they could get there. Since I couldn’t get off work for the morning appointment time, I arranged to have a relative be there. When I called I informed the receptionist EXACTLY what was wrong with it, including the brand so they would be prepared when they came so I wouldn’t have to wait even longer and arrange for someone to be there again. The repairman’s first question upon arrival was “what’s wrong with it”? , only to be informed that he wasn’t prepared to fix it and he would call later with an estimate and future appointment. Frustrated with this, I went with someone else but was charged $128 for the 5 minute “service” call. Definitely not a company I would recommend under any circumstances.

Would not recommend. The receptionist is polite and easy to work with and helpful with scheduling. The first tech who came to our house (to diagnose that Viking range needed a new thermostat) was knowledgeable and pleasant. The tech who came to install the thermostat (who I was later told was the service manager) was not knowledgeable. Read the instruction manual for 30 minutes (for which I had to pay); recommended we not replace the seal on the refrigerator because it was a pain and we should just live with it; and first said he did not bring all his tools to install the garbage disposal. We paid the bill, even though we didn't agree with it. When I called the company to discuss the next morning, the bookkeeper advised me she had already spoken with the tech; he stated he did not spend 30 minutes reading the manual he only studied the thermostat instructions. A 30 minute adjustment to my bill would have made me happy and a repeat customer. Instead, she was aggressive from the time I answered the phone and told me she didn't understand where my anger was coming from. If the guy who came to our house is the service manager, someone should train him in customer service, and the bookkeeper should be trained to diffuse a situation with an unhappy customer rather than arguing about it and calling the customer a liar.