Appliance Parts Distributors | Appliance Masters

Horrible experiance. Ordered $65 oven part and paid $51 for 2 day shipping. About a week goes by and I reach out to see where my item was. They made an error and sent to wrong address. No problem. I just asked for the 2 day shipping to be refunded. They proceeded to tell me I recieved 2 day shipping. I said I hadn't because I ordered this part over a week ago. The only way I can get refunded was to cancel order and I replied will do. I never stated that I wanted the item returned. I then went to order the part again, believing we had miscommunication. I waited 2 weeks for normal shipping time for it to arrive only to get a refund 2 weeks later again that I hadn't asked for. 4 weeks no oven really sucks with a family. Do not reccomend.

This place is great. I have been on two separate occasions for inexpensive parts. I was treated kindly and offered tips for the repair on BOTH occasions. The lady behind the counter tested my fuse, which was a relief as I am not a professional, I was glad to have a second opinion. I thought the prices were fair and the staff knowledgeable. I read some of the reviews and I think the bad rating is not justified. This is a great small business, the people in the area benefit from having access to the goods they offer. Some people are just a little too soft these days and need to be treated like a toddler at every interaction. This place deserves 5 stars.