Barnett's Automotive Repair

Wow, I must have caught Barnett’s Garage on a bad day because my experience with them is one I would not want to relive. However, I can say there was a young female receptionist there who was very nice. I’m normally good with getting names but I got so distracted with the owner of the business and his analysis of “taking a bite out of a hamburger” in comparisons to my vehicle being towed to their lot and having to pay storage fee(s) for a vehicle sitting on the lot less than 7 hours. Our main purpose there was only to see if the vehicle was drivable and if so, we were going to drive the vehicle home, if not, the vehicle would have stayed there until the insurance company decided on their course of actions. The owner informed the receptionist that if we wanted to drive the vehicle, we had to pay for the tow and storage first before getting the keys to our vehicle. Paying for the services would not have been a problem but we were not at that point yet. We just wanted to see if the vehicle was drivable. The owner was persistence in us paying for the storage fee(s) to the point where he stated that he has pay his employees and the money needs to come from somewhere, so he decided NOT to wave the storage fee(s). I could write on the entire incident that took place, but this encounter lasted for a good while to where the police were called out to the location. The officer informed us this is a civil matter that could be settled and/or handled in court. The officer did express that the wording on the paperwork is confusing and can see how we came to our conclusion. I’ve heard six months ago under the old management this garbage was outstanding, sometimes management makes a difference.