Auto ER

I was on my way through town to Tampa when my 21’ motorhome encountered issues while driving on Interstate 75 (issue with rear differential, but it felt like an issue with front passenger side which was pulling to the right). The tow company suggested Auto ER. I explained that I am stranded here unless this is fixed. They indicated bearings on right front, and brakes dragging (I had them inspected 6 months ago) requiring new brakes, calipers, rotors and if that was the case I agreed to both passenger and driver side. At first I was happy to get in , with promise that they would get me out and on the road. I sat around all day watching the crews working on the own projects, possibly own cars. While at first we waited on parts to arrive. It wasn’t until late in the day that they pulled my vehicle into the bay and we kept hearing a snap, and clunk during sharp turns. I was informed that they can’t lift or get under my vehicle to review, but it might stop with the front work completed. One technician started working on the brakes. He was pretty good, and he also reported there was nothing wrong with the bearings (why the hell am I having this work done?). I was charged under $2k. While he worked on my vehicle the other techs set up chairs and stood in front of horsing around” slowing down the effort. By the time the work was complete, and the test drive to confirm issue was not fixed, and I couldn’t drive it, the shop was closing and I had no ride to get a rental vehicle. I had to get a Lyft to Enterprise, rent a vehicle, return to the shop and unload items from motorhome. I was told that they had a shop across town that could lift this motorhome, and it had to be towed. It should have been towed there in the first place. However, they couldn’t even fix it (couldn’t find a replacement differential), and it had to be towed to a 3rd shop. I feel that the issue that left me stranded was never addressed and I was taken advantage of due to my stranded situation. I would have been very happy if they actually diagnosed the issue, and not replaced expensive parts that were not the issue.

My first experience with Auto ER was amazing. My car was towed in, I later spoke with Mike and Brandon ( extremely knowledgeable and helpful and understanding) about my check engine light on. They recommend a diagnostic test to determine what’s wrong with my car. My car warranty declined repairs and guess what: Mike worked with me on the repairs. The repairs done was engine work: gasket, spark plugs etc. Long story short. When I arrived to pick up my car WOW!!! I liked the red carpet treatment, being an elderly with use of a cane every one was so courteous, and offered free snacks (chips, sodas and coffee). To all reading tell your friends and family come on down and check out Auto Er for your car needs. There Great!!! And you’ll be happy when do. I’m a beyond satisfied customer.

This is the best auto repair shop in the Gainesville area. They were wonderful, so kind, and didn't recommend more then necessary. They also do their very best to accommodate to your needs! A special thank you to Mike who is so amazing. I will not be going anywhere else!

Excellent experience. I brought my car in at noon and they were able to get the needed part same day, make the repair, and I picked it up at 5:30. The price was lower than competitor quotes. Very happy and will definitely return for my auto maintenance/repair needs.