ARS/Rescue Rooter

Nate Davis - give this guy a raise. Holy crap - no pun intended. Our basement floor drain was back-flooding. We called around, got wildly different estimates from different companies, landed on ARS as the one we wanted to have come out. Nate drove from Avon to Lafayette, which is over an hour, on a Saturday mind you, and had the absolute best top tier attitude and personality possible. He was light-hearted, professional, and skilled in his craft. Nate was able to use his tool, whatever the hell the thing is called that is 75 foot of pure magic, and pulverized the blockage in our drain pipe and got us flowing again. Without Nate we would be in deep shit right now. That pun WAS intended. Nate is an 11 out of 10. ARS management - give this guy a raise. Don't let a good employee go unrewarded. This guy is one of your front runners in attitude and skill, keep him around, and to do that, you need to reward him for his efforts and his professionalism, he made your company look like a godsend on a shitty day. ( I promise that is the last pun )

Advertised $83 clean out. Tech shows and he says $381! I had to disconnect water line from toilet as tech attempted to remove retaining nut holding flushing apparatus! Then I, not the tech, removed the toilet. Extremely messy and incomplete hardware installation. It took a full 2.5 hours to run a 50' snake! I certainly do hope to hear from a proper mgnt representative as the dispatcher, McKayla (sp?), called to cite company policy. McKayla should absolutely NOT have customer contact! I have included photos. The toilet was purchased and installed 24 hrs earlier. The tools were mine as the tech didn't have an 11 mm wrench or needle nose pliers. The level of overall disappointment is immeasurable, atm.

25 y/o Water heater cracked in our brand new home. Flooded the basement. Mother just arrived from another state for a 5 day visit. Panic ensued. Lowe’s connected us with ARS/rescue rooter and had Alex do a site visit by morning. Gave us three very reasonable options….we picked…and Jonathan was at our house with a new tank the very next morning. All in all we had catastrophe-options-solution all under 48 hours. ARS/Rescue Rooter saved a rare family visit…and I got all the credit. “Husband and son….problem solver” trophy unlocked! 🏆