Ella Gamba
I’ve always had good experiences at Apple Stores, which made my recent visits to this location disappointing. On my first visit, I had a Genius Bar appointment to replace damaged AirPods. Despite the appointment, I waited nearly an hour while the employee assisting me was also helping another customer and training someone else. During that visit, I asked about an issue with my laptop and was directed to another employee, who had me leave it overnight. When I returned the next day, the experience worsened. The employee I was told would help me avoided eye contact, appeared distracted by his phone, and told me someone else would assist me. I was redirected again, asked for help setting up my laptop, and then left waiting with no follow-up. No one came to help, and I eventually left the store without my issue resolved. The consistent issue across both visits was a lack of ownership and basic engagement. I never felt that any one person was responsible for helping me, which was surprising given Apple’s usual standards.