Apple Eastwood Towne Center

They are not helpful. All of the employees don’t care about customer. My sister came here to buy iPhone. They gave her iPhone with scratched box. And they told iPhone has 33 hr battery but battery drain insanely . And it feels like as if they sell refurbished phone in iPhone boxes . I bought apple 14 pro max 3 yrs ago and it get heats up like crazy. I would never trust this store with the apple devices. I would highly recommend others to buy their phone from somewhere else . They are not even helpful in terms of returning . I would not even give them 1 star for the devices they sell. They only care for the money .

TLDR: don’t buy the AirPods Pro 3 and don’t go to this store for any technical help I’m having persistent problems with AirPods Pro 3 not charging. The staff can’t figure out the issue and can only think of replacing parts. Have done this now 3 times. They drag their feet each time (each visit has taken more than an hour where I sit alone while they “talk to their manager”) and give me a hard time about replacing the parts. The next step is for me to mail in the AirPods for several weeks so their more advanced team can to try to figure out what is wrong.

Dear Apple Corporate Support, I am writing to request assistance regarding my recent in-store purchase and the difficulty I have experienced trying to exchange my device within the 14-day return period. I purchased an iPhone 17 Pro Max on February 23rd at the Apple Store in the Lansing area. This purchase followed a prior exchange of an iPhone 17 Pro. I am currently still within the 14-day return window for the Pro Max. After bringing the phone home, I noticed cosmetic scratches on the back of the device. In addition, I have continued concerns about the battery performance and camera quality. Although the in-store advisor ran diagnostics an... Read full review

What a joke of a business! Went in with my new iPhone 16 pro that had a dead pixel, walked out with 3 more issues that I didn't realize it had. Their only solution was to replace my screen and would not listen to me when I voiced my concerns and told them I am not going to settle for a new screen on a supposed to be new phone. They ran several diagnostic tests, and failed to tell me that my phone failed the audio test and kept pushing the screen replacement knowing that it had issues beyond just the screen. I only found out that my phone failed the audio test because an apple representative told me over the phone. Absolutely bizarre to me tha... Read full review