Apple Clarendon

Went in to get a battery replaced. Had an appt, waited about 15 minutes. Woody was very helpful setting up the repair, told me it would be 1 hr 15 minutes. When I came back I waited about 10 minutes & it was ready. Paid for the battery. Everyone was helpful & the process took about 1 1/2 hr or a little more.

Really disappointed. I had a Genius Bar appointment to get my iPad repaired. From one day to the next it just stopped turning on. “My iPad won’t turn on” is one of the options when the website asks the reason for your visit. I come to the store. The tech runs a diagnostic on my iPad and says “ok I have the results of the test. Your iPad won’t turn on”. I said I know that’s why I’m here. She said they do not do repairs on any iPad and could not offer any trade in or replacement options. I was told to throw my iPad out. First it would have been nice if the website told me they don’t repair iPads rather than offering me an appointment to get my... Read full review

Apple Clarendon deserves a zero star. last week I purchased a new MacBook air (4th). I had agreed with the sales person that after the purchase and delivery of the product to their store that I will come back and they will migrate my data and familiarize me with the new system as they have always done in the past. PC was delivered and at pick up time I have them my laptop and they let me know that they will get in touch with me within 24/48 hrs. They contacted me and I proceeded to pick up the product on Saturday 2/12 pm. The 1st assistant who was supposed to delivery PC, showed up with her computer and proceeded to tell me that she does not... Read full review

I give the customer service TEN STARS! Right as I walked in, a representative, Muhammad, was immediately at my side assisting me. He cogently explained the difference between old iPhones and the latest editions. Because of this positive experience, I am much more willing to purchase apple products.

I am extremely disappointed with my visit to the Apple Store in Arlington. The level of customer service was shockingly poor. The staff completely ignored customers — no greeting, no acknowledgment, no offer of help or assistance. I waited for over 30 minutes without anyone noticing me. When I finally approached someone who introduced himself as a manager, instead of offering help or calling another associate, he immediately said he was busy with another customer. That kind of unprofessional attitude and lack of attention is unacceptable, especially for a company like Apple. When I asked how long I was supposed to wait, I got no clear answe... Read full review